FAQ

Shipping

Panaq Global offers Priority Mail® (USPS): Shipping in 1-3 Business Day and Priority  Mail Express™ (USPS): Overnight Delivery Guarantee.

USPS will email you an order confirmation immediately after your order has been placed and we follow up with another email with tracking information once your order has shipped.  You can use USPS checking anytime to check the status of your order.

Shipping charges on orders delivered outside the 48 contiguous United States are calculated on a case-by-case basis. Simply call us and we’ll be happy to assist you.

Warranty

Panaq products are backed by some of the most comprehensive warranties in the industry. Panaq Global warrants that all products (excluding consumable items) shall be free from defects in material and workmanship under normal use and service.

 

Residential Warranties for Panaq Products

 

Microbubble Faucet Aerator (ET-M868-USA) – One Year Limited Warranty

100% Coverage of all parts and labor for the entire product for the first year from original date of purchase.

 

Non-Electric Bidet Seat (P-USA106) – One Year Limited Warranty

100% Coverage of all parts and labor for the entire product for the first year from original date of purchase.

Exclusions and Limitations

  1. Panaq Global warrants its products to be free from manufacturing defects undernormal use and service. This warranty is extended only to the ORIGINAL PURCHASER

and is not transferable if you sell or otherwise transfer the product.

 

  1. Panaq Global’s obligations under this warranty are limited to repairs or replacement,

at Panaq Global’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. Panaq Global reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Panaq Global will not charge for labor or parts in connection with warranty repairs for the full year from date of purchase on all products except those that may be subject to commercial use limitations.

 

  1. Panaq Global is not responsible for the cost of removal, return (shipping) and/or reinstallation of products. This warranty does NOT apply to:
  • Any and all replacement filters or consumable parts.
  • Damage or loss which occurs during shipment.
  • Damage of loss sustained through any natural or man-made causes beyond the control of Panaq Global, including but not limited to fire, earthquake, floods, etc.
  • Damage or loss resulting from sediments or foreign matter contained in a water system.
  • Damage or loss resulting from negligent or improper installation including the installation of a unit in a harsh or hazardous environment.
  • Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance including damage caused by cleaning products, chlorine or chlorine-related products.
  • Damage or loss resulting from electrical surges, electrical outages, lightning strikes or other acts which are not the fault of Brondell or which the Product is not specified to tolerate.
  • Damages as a result of normal “wear and tear” will not be considered defects.

How to Obtain Service

To obtain repair service under this warranty, you must contact Panaq Global Service

Center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit back to the return address along with your

RMA number and proof of purchase.

To obtain your RMA number and return address, call 1-858-333-7670.

Return Policy

Panaq Global Customer Returns Policy and Information

 

Damaged and Defective – RA number required.

Customers should contact Panaq Global Customer Support directly with damaged or defective warranty or service issues. Call or Submit Online for tags (pre-paid shipping) will only be issued by Panaq Global when product is damaged or defective at time of delivery.

 

Returns – RA number required. Special Instructions below:

Due to governmental regulations and the hygienic nature of these products, Panaq Global can only accept customer returns on non-electric bidet seats and microbubble faucet aerators that are unopened, unused, and re-sellable.

Customer returns to Panaq Global will need to pay for the shipping cost, and it will be deducted from the refund. Products that are used or in un-sellable condition are subject to additional fees and/or non-credit for returned merchandise.  Any returns must be initiated by customer within 30 days of purchase date.

Panaq Global will not accept for credit any customer returns on non-electric bidet seats and microbubble faucet aerators that have been installed and/or used in any manner.

 

The number for Panaq Global Warranty and Customer Support is 1-858-333-7670.

Non-Electric Bidet Seat

A non-electric bidet seat is an advanced toilet seat that offers men, women, and children a fresh and hygienic cleansing using two retractable wash wands for posterior and feminine areas.

A non-electronic bidet seat does not use an outlet and are instead powered by water pressure. While saving money on electricity, it offers you the same hygienic experience as an electric one. Simply change the functions of posterior wash and feminine wash by pushing the handle forward and backward.

Distance between the bolt holes: The space must be between 5.25 inches and 7 inches.

Distance from the bolt holes to the front of the toilet bowl: space must be between 16.5 inches and 20 inches. (You can adjust it to align the seat to fit in either elongated toilet or round toilet.)

Distance from the front of the toilet tank to the bolt holes: space must be between 1.5 inches to 1.75 inches.

The toilet fit & Size Guide can be found on our Owner Manuals Page

Standard installation is quick and easy. It involves a few simple steps: shutting off the water valve at your toilet, removing your existing toilet seat, installing the mounting panel, and attaching the bidet seat to the panel and connections.

The owner manuals can be found in the package or on our Owner Manuals Page.

The antibiotic nozzles include self-cleaning functions, they are washed every time before using and are retracted every time after using.  However, you can always wash the nozzles by pulling them out and cleaning them.

Microbubble Faucet Aerator

Microbubbles are bubbles smaller than one millimetre in diameter, but larger than one micrometre. They have widespread application in industry, life science, and medicine.

Microbubble Faucet Aerator: The usage of microbubbles have expanded from medical and science industries to our daily lives. The Microbubble Aerator generates microbubbles, which has powerful effects on pesticide degradation, bacterial removal, pore penetration and even water conservation.

The package includes regular female aerator, regular male aerator, and junior male aerator that can be used in different kinds of faucets (kitchen & bathroom).

 

Regular Size = Male Aerator: 15/16″

Female Aerator: 55/64″

Junior Size = Male Aerator: 13/16″

Standard installation is quick and easy. It involves a few simple steps: remove the old faucet aerator by using hand or adjustable wrench, use the measurement tool to measure the size of the old aerator (measure the inner size of the aerators), and lock the microbubble faucet aerator into the faucet.

 

The owner manuals can be found in the package or on Owner Manuals Page.

The rate of usage per product will vary based on how often you use the product, it should be replaced in every 1-2 years.